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What is this store's return and exchange policy?
Where does this store ship from?
Do you accept orders placed outside of the US?
How do I get in contact with you?
How long will it take to receive my order?
What methods of payment do you accept?
I don't have Paypal, can I purchase with a credit/debit card?
Do you ship with tracking?
I haven't received my package, do I get a refund?
What is this store's return and exchange policy?
Because everything is made to order and is handmade, there is no return policy. All sales are final.
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Where does this store ship from?
This shop ships from California, USA.
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Do you accept orders placed outside of the US?
Please email me or contact me through Facebook and we can talk. But as of right now, no orders outside of USA.
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How do I get in contact with you?
If you have any questions about your order, feel free to email [email protected]
For faster response, message me on my FB Page: https://www.facebook.com/tamanimalskrafts/
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How long will it take to receive my order?
After I have receive payment I will start on your order. Please allow a week to two weeks for me to finish your order, as I also have a job to go to.
Once shipped (Shipping day is every other
Friday and Saturday, sometimes Monday-Depending on how busy I am with orders), most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Also, I only ship to confirmed addresses, so please make sure to confirm your's in your paypal account. Otherwise, shipping will be delayed.
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What methods of payment do you accept?
I accept Paypal, credit card/debit card (master, visa,etc) and cashapp.
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I don't have Paypal, can I purchase with a credit/debit card?
Yes, you can! Paypal has an option where you can pay with your credit or debit card :)!
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Do you ship with tracking?
Yes, all items are shipped with tracking number. The tracking number can be traced using the USPS website. \
Tracking is currently not offered for International orders at this time, sorry.
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I haven't received my package, do I get a refund?
Unfortunately I do not offer refunds for any lost packages. Domestic(US) orders are usually sent out with a tracking number. So, Please give me your correct address and double check before you submit your order. If you live outside the USA and require tracking, please contact me beforehand!
I am not liable for lost packages, I apologize!
I have no control over shipping. But you can always file a report through USPS, which is what I use to send out packages.
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