How do I get in contact with you?
If you have any questions about your order, feel free to email firstname.lastname@example.org
For faster response, message me on my FB Page: https://www.facebook.com/tamanimalskrafts/
How long will it take to receive my order?
After I have receive payment I will start on your order. Please allow a week to two weeks for me to finish your order, as I also have a job to go to.
Once shipped (Shipping day is every other
Friday and Saturday, sometimes Monday-Depending on how busy I am with orders), most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.
Also, I only ship to confirmed addresses, so please make sure to confirm your's in your paypal account. Otherwise, shipping will be delayed.
What methods of payment do you accept?
I accept Paypal, credit card/debit card (master, visa,etc ), and money orders. Payment with money order is expected in 10 days after the order is placed. I will relist the item(s) if payment is not received in 10 days. I will ship after payment clears which may take 3 -5 business days.
Do you ship with tracking?
Yes, all items are shipped with tracking number. The tracking number can be traced using the USPS website. \
Tracking is currently not offered for International orders at this time, sorry.
I haven't received my package, do I get a refund?
Unfortunately I do not offer refunds for any lost packages. Domestic(US) orders are usually sent out with a tracking number. If you live outside the USA and require tracking, please contact me beforehand!
I am not liable for lost packages, I apologize! Most international packages have arrived in 10-14 days from my Storenvy. Others can take up to 2 months if they remain in customs for extended amounts of time.
I have no control over shipping.