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What is this store's return and exchange policy?
Where does this store ship from?
Do you accept orders placed outside of the US?
How do I get in contact with you?
How long will it take to receive my order?
What methods of payment do you accept?
I don't have Paypal, can I purchase with a credit/debit card?
Do you ship with tracking?
I haven't received my package, do I get a refund?


What is this store's return and exchange policy?
Because everything is made to order and is handmade, there is no return policy.

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Where does this store ship from?
This shop ships from California, USA.

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Do you accept orders placed outside of the US?
Please email me or contact me through Facebook to make an order. I am still not sure how to work this site.

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How do I get in contact with you?
If you have any questions about your order, feel free to email tamanimalskrafts@yahoo.com

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How long will it take to receive my order?
After I have receive payment I will start on your order. Please allow a week to two weeks for me to finish your order, as I also have a job to go to. Once shipped (Shipping day is every other Friday and Saturday, sometimes Monday-Depending on how busy I am with orders), most domestic orders take anywhere from 2 to 14 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks. Also, I only ship to confirmed addresses, so please make sure to confirm your's in your paypal account. Otherwise, shipping will be delayed.

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What methods of payment do you accept?
I accept Paypal, credit card/debit card (master, visa,etc ), and money orders. Payment with money order is expected in 10 days after the order is placed. I will relist the item(s) if payment is not received in 10 days. I will ship after payment clears which may take 3 -5 business days.

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I don't have Paypal, can I purchase with a credit/debit card?
Yes, you can! Paypal has an option where you can pay with your credit or debit card :)!

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Do you ship with tracking?
Yes, all items are shipped with tracking number. The tracking number can be traced using the USPS website. \ Tracking is currently not offered for International orders at this time, sorry.

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I haven't received my package, do I get a refund?
Unfortunately I do not offer refunds for any lost packages. Domestic(US) orders are usually sent out with a tracking number. If you live outside the USA and require tracking, please contact me beforehand! I am not liable for lost packages, I apologize! Most international packages have arrived in 10-14 days from my Storenvy. Others can take up to 2 months if they remain in customs for extended amounts of time. I have no control over shipping.

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Last Updated: 24 Sep 2016 13:47:57 PDT home  |  about  |  terms  |  contact
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